What to do when you can’t pay your medical bill

August 2016

What to do when you can’t pay your medical bill

Contact: Jeni Appleby, 414-270-4685, jappleby@wisc.edu; Stephanie Severs, 608-261-1455, ssevers@wisc.edu; or Nancy Crevier, 715-732-7510, ncrevier@marinettecounty.com


[Ashland, Wis.]—About a quarter (26 percent) of U.S. adults say they or someone in their household has had problems paying medical bills in the past 12 months, according to the Kaiser Family Foundation.

That means one in four people struggle to pay for healthcare services.

Financial difficulties are a reality for many people, and unfortunately financial stress carries over into other parts of our lives and causes emotional stress as well.

When you can’t pay your medical bill, what can you do?

  1. If you don’t have health insurance, find out what low-cost programs you may qualify for.
  2. If you have health insurance, call your insurance company and ask if you were charged the correct amount.
  3. Call the office that sent you the bill and confirm the charges. This could be a hospital, doctor’s office, clinic, or other medical office.
  4. Ask to talk to a financial counselor. Let them know you are having trouble paying your bill.
  5. Ask to apply for coverage programs or financial help to lower your bill. MedicalBills

Most importantly, do not ignore your bills. Late or missed payments may affect your credit score and go to a collection agency. Nearly 20 percent of U.S. consumers with credit records—42.9 million people—have unpaid medical debt, according to a 2014 report by the Consumer Financial Protection Bureau.

Most medical offices will discuss payment plans, so do not be afraid to ask for help. You may qualify for programs that help you make a plan to pay your bills. Call 2-1-1 and ask for help to find a financial counselor or a non-profit credit counseling agency.

Covering Wisconsin has created a how-to sheet titled What Can I Do? I Can’t Pay My Medical Bill available online at coveringwi.org that provides step-by-step instructions for what to do when you’re having trouble paying your medical bill.

I Can’t Pay my Medical Bill – How to Sheet